SingLink Privacy Policy

1. Zero-Logs Policy

SingLink Corporation (referred to as “SingLink,” “we,” “us,” or “our”) is registered and operates in the British Virgin Islands (BVI).

SingLink maintains a strict zero-logs policy.

Zero logs does not mean that logs are created and later deleted. It means that no user activity logs are ever created, recorded, or retained in the first place.

We cannot view, track, or reconstruct users’ network activity. We do not sell, rent, exchange, or use service-account or network-activity information for advertising or profiling.

Data that is never created or retained cannot be searched, recovered, leaked, or disclosed.

2. Anonymous Registration

Registering for SingLink does not require verification or the submission of any real personal information.

The system generates an anonymous virtual email address solely to identify the current account, activate services, and resolve order-related issues. This virtual email address does not represent the user’s real identity and is never associated with any network activity.

While a service remains active, we retain only the virtual email address and order status necessary to maintain the account and process orders. We do not collect any other user information.

3. Automatic Destruction

SingLink automatically destroys all temporary information as follows:

• When a VPN connection ends, any temporary state associated with that connection is immediately cleared.
• When a plan allowance resets, the current allowance status is immediately reset and no historical record is created.
• When a customer support chat ends, all chat content, attachments, screenshots, and case-handling records are immediately and automatically deleted.
• When a refund or order issue is resolved, all related temporary information is immediately and automatically deleted.
• Three months after a user stops using the service, the virtual email address, account identifier, subscription associations, and order information are permanently deleted.

“Stops using the service” means the latest of the following events: account closure, service cancellation, or expiration of the user’s final service entitlement.

Destroyed information cannot be recovered. SingLink cannot restore deleted accounts, orders, customer support chats, or any other historical information.

4. Payments

Payments are completed through the independent payment channel selected by the user.

SingLink receives only confirmation of whether an order was paid successfully. We do not receive, view, or retain complete payment details.

SingLink does not provide user information to payment channels. Information submitted directly by a user to a third-party payment channel is handled by that payment channel and is separate from SingLink’s zero-logs system.

5. Customer Support

When contacting customer support, users need to provide only their virtual email address, order number, and a description of the issue. No real personal information is required.

Support content is used only for the current conversation. When the chat ends, all text, images, attachments, screenshots, chat identifiers, and case-handling records are immediately and automatically deleted. No copies are retained, and the information cannot be recovered.

If an issue remains unresolved, the user must contact customer support again and resubmit the necessary virtual email address or order information.

6. Limited Website Conversion Measurement

SingLink does not sell, rent, or exchange service-account or network-activity information with any third party.

The public advertising landing pages may use optional cookies and the X or Meta website pixel to measure visits, download-button clicks, and advertising effectiveness. This measurement is separate from the SingLink service and its zero-log architecture.

These providers may process ordinary web request and browser information, such as the visited page, IP address, browser or device information, cookies or similar identifiers, an advertising click identifier, and whether a download button was clicked. The download event does not include VPN activity, account identifiers, virtual email addresses, order numbers, payment information, email addresses, phone numbers, or the content of any downloaded file.

In countries where prior consent is required, optional advertising pixels are not loaded until the visitor accepts cookies. In other countries, these pixels may load without displaying a consent banner unless the visitor has previously selected necessary cookies only. An explicit refusal is respected across regions. If country detection is unavailable, the website requests consent before loading optional pixels. When Global Privacy Control or Do Not Track is enabled, the applicable advertising pixel is not loaded.

X and Meta process information under their own privacy terms. This measurement is used only to evaluate public-website and advertising performance and is not used to record or reconstruct VPN activity.

Because SingLink does not create user activity logs, we have no network activity information to disclose.

7. Service Regions and Legal Requirements

SingLink does not accept any requirement to proactively monitor, record, or retain users’ network activity.

If a country or region requires VPN providers to record or retain user activity, SingLink will not offer services there or will discontinue its local services.

We will not change our zero-logs architecture to enter a market, satisfy a regulatory requirement, or respond to a possible future request.

SingLink responds only to valid BVI legal process that is legally binding on SingLink Corporation. Because user activity logs are never created, we cannot provide records that do not exist. We will not create logs retroactively or temporarily enable logging.

8. Deletion of User Information

Users may request at any time that their account be closed and that the virtual email address and order associations currently held by SingLink be deleted.

To verify a request, we use only the virtual email address and order number. We do not require the user to submit any real personal information.

Deletion is irreversible. Once completed, the related account, order associations, and historical information cannot be recovered.

9. Minors

SingLink is not intended for anyone under 18 years of age or under the legal age to enter into a contract in their jurisdiction.

If we discover that an account does not meet the applicable age requirement, we will discontinue the service and automatically delete all related information.

10. Policy Updates

We may update this Policy in response to changes in our services or applicable law. The updated version will be published on singlinkvpn.com with a new effective date.

No update may authorize the retroactive recording of user activity. If a new legal requirement conflicts with our zero-logs policy, SingLink will discontinue service in the affected region rather than change its zero-logs principles.

11. Contact Information

Operating Entity:

SingLink Corporation

Place of Registration:

British Virgin Islands

Official Website:

https://singlinkvpn.com

Email:

support@singlinkvpn.com

You do not need to provide any real personal information when contacting us. When a customer support chat ends, all chat information is immediately and automatically deleted.